Frequently Asked Questions
Everything you need to know about your favorite teas and orders.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight tins are designed specifically for this purpose.
Do you offer free shipping on domestic orders?
Yes, we offer free ground shipping on all orders delivered within the contiguous United States. No minimum purchase is required.
Are your tea sachets biodegradable?
Yes, our silken sachets are made from a plant-based material that is fully compostable, ensuring you can enjoy your brew while being mindful of the environment.
Can I return tea if I am not satisfied with the flavor?
We want you to love your tea. If you are not satisfied, you may return unopened products within 30 days of purchase. For opened items, please contact our customer service team to discuss a replacement or credit.
Do your teas contain any artificial sweeteners or calories?
Most of our teas are calorie-free and do not contain artificial sweeteners. Any added flavorings are clearly listed on the ingredient panel of each specific blend.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.